• 724.371.0196
  • Parlorofthepoochllc@gmail.com
  • Tues - Sat 9:00 - 5:00

Cancellation & Refund Policies

Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

Because we value our customers we have decided not to charge deposits for appointments. With that being stated CUSTOMERS who repeatedly NO SHOW will lose their ability to book online.

We strongly respect your time and we trust that you respect ours and understand that other customers may want your appointment time, if you cannot make it please call or email us

The cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our  team members’ schedules filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent service for our clientele.

Refund Policy

REFUND POLICY

WE SEEK TO PROVIDE  EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.

We do not issue refunds on our services. However, should you have any questions or concerns about the service you have received, please notify us within two days of your service. If you are not satisfied with the work performed, we require that you bring your dog so that He/she can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the groomer who performed the initial service, adjustments are made available to you at no cost only with in the two days of the initial service.

Thank you for viewing and supporting our policies.

The Parlor of The Pooch Team

Our Prices are Increasing

Please Call Us, Before you Book!

Our booking system has been updated as of August 1st at 11:21 am. You may need to clear your browsing data and cookies for pricing to update. If you are having trouble Call us. 724.371.0196

Inflation is increasing our prices for all our supplies. In order to continue to bring you the services you value and that we take pride in, we need to make some adjustments to our pricing.

We did not make this decision lightly and we have tried to make our increases as painless as possible to your our valued clients.

The price increases are NOT fully reflected in our booking system so PLEASE CALL US,  so we can advise you if your dog is affected and what the increase will be.

WE are working as fast as we can to get the booking system fully updated with the new pricing.

Thank you for your patience and loyalty during this time.

hey
beautiful,

Groom here often?

drop us a line

724.371.0196

4724 Tuscarawas Rd. Beaver, PA 15009